Originally Posted by T-Ice

I talk to chan quite regularly and he seemed to have no problem, we offered alternatives but none were taken. He wanted black and nothing else. Vortex does not keep a lot of HARDCOAT (not to be confused with the Cat5) in stock. He ordered a 55 tooth from geared. Vortex will not Hardcoat anything over 54, he was informed of this and said he needed black. We ordered 2 sprockets 251AK-54 to be exact, Vortex told us minimum of 4 weeks. We recieved one and vortex claimed a second one was never ordered. We ship one and reorder another one at 4 weeks and inform chan. Everythings cool, he asks for a EZ pull. We give him EZ pull. Mark our boss calls Vortex a week and a half ago after chan emails him. Vortex tells us that they got our 2 Hardcoat sprockets in and they have been sitting on the wall for a week cause no one knows whos sprocket it is. Vortex ships sprocket to us and we ship it to Chan. Now we have an extra special order sprocket cause Vortex screwed up.

Chan was never impatient twards me on the phone or in his emails. We explained other options and none were taken. We did as per customer requested.

If he had a problem then he should have explained it better to chan or called us direct. We would have had no problem refunding his money or finding an alternative. Joe and I are competitive stunt riders and understand the situation of having to wait on parts and not ride. This is something that we would never do intentionally.

Sorry your friend is upset and if he would contact us we would have no problems making things right. I have personally sent Chan several shirts and stickers because of shipping delays.

Also for any non american order, we are forced to wait until all parts are in before we can ship an order. Our customers do not want to pay multiple internation shipping fees top have there orders shipped as parts come in. We covered over $40 dollars in extra shipping just to get the sprockets to them as they came in and never asked for money. We knew that was our responsibility as we are the middle man helping customers to get their parts direct from manufactors.

Thanks,
Tice
407-447-1176
www.HAIbikeshop.com

Originally Posted by JohnnyP

Again thanks for explaining this ****....And Chan isnt mad cause Chan was just a middle man in this deal, its my buddy that he orderd the parts for that was pissed cause hes the one that payed and has been waiting 6 months...I think he called you at one point too......

I can say you guys at HAI did your best, but Vortex has some serious ******* problems from the sounds of it..And IMO HAI should not sell their stuff if its going to take that long, because in the end it still makes you look bad..

The big deal here is that he got most of his parts in a few weeks, but one sproket took 4 months then the 2nd took 6 months! Which does not make any sense becasue they were the exact same sprocket orderd at the same time... So again no matter whos fault that is, that is just not right IMO...

Our riding season is 5 months if were lucky, so you cant blaim my freind for being a little upset about waiting that long...At 6 months we couldnt help but start to think that maybe HAI made a mistake aswell, and didnt order the sporcket or something...So Im sorry if this sounded a little harsh towards HAI, if in fact all the blaim should be directed towards Vortex. If I could change the title to **** VORTEX I would!

For trying to do good on the deal

Looks like the market is in need of a custom sprocket maker with reasonable lead times.....