Well I would if it would take 7-10 days for a tire!

Our local shop has just started this winter and he gets his tires the next business day if they are ordered before 12:00pm.

If I went in there and he said that I would have the tire in 2 days, and then called me and said it was gonna take 7-10 days...you're damn right I would cancel my order!

And a restocking fee on something that hasn't shipped out or even have in the shop? And to say that he would transfer the restocking fee to another customer....that's just not right!

Just my 2 cents

 

FYI, what he means is Ron Ayers decided to ship the tire to another customer that had ordered the same tire once it arrived, in order to NOT charge zx6rracer a restocking fee.
Not that they are charging another customer for HIS restocking fee. That would be just crazy.

zx6rracer, you had an incident with a particular company and you are informing other potential customers of this so maybe they can avoid such a hassle. That is fine and I find that good since I buy things online and I take all peoples experiences with different companies in condiseration before I buy.
I do think you have gone extremely out of your way in my opinion to make sure every possible online message board user knows of your experience. That is your right, just realize others may not agree or have had other experiences.

Personally I visit a couple boards and that is it. I would never go to the extent of joining a bunch of new boards in order to make announcements like this unless it was something that would cause bodily injury or something similar to another rider. I kind of understand your reasoning here but damn man, even if they weren't easy to deal with....you didn't end up stuck with a restocking fee right???

It sounds like they decided to do SOMETHING in order to not charge you a fee. That should mean something I would think.

If you order something from somewhere and they have to order it from the suppier, many times things are already very far into the shipping process by the time the next business day even starts. I orderd a part from a company this past Thursday, it was in my hand Friday by 11am and I never even asked for overnight, priority or anything. They are in the same state as me but that is how fast some place get things moving. More than likely your order was received by the suppier that sameday and was already shipped. I can't know this for sure but from past experience, things move fast sometimes.

ANYWAY....not defending or supporting just making a point. I have never heard of a bad incident til now with these people and from the remarks on other sites a number of others have never had an incident either, you did, and I am sure you won't be the last.
I didn't skip over it, but it might not be the deciding factor for when I buy something depending on the situation. I have not read those threads or staements made by the guy but I am taking your word that that is the way he feels.
I don't think zx6rracer called stating he was into stunt riding, goes through tires fast and because of that he got a bad response from the person on the other end of the phone at Ron Ayers. I think if Ron Ayers has a problem with the way others ride their bikes they shouldn't let it influence their business practices, after all, we go through more parts than the average riders I would think. Hense ordering more parts and more often. They are allowed their opinions and to run their business the way they seem fit, even if it reflects in their customer base.
Might they be an *** to someone they know rides like we do? Sure, but my example of when I said it might not be the deciding factor is like when I broke a case cover a year ago and the local parts dealer wanted $115 for the cover and like another $8 for the gasket, when I called Ron Ayers and got a price of somewhere around $85 with the gasket.
I might not like them if I do find out they are "anti-my style of riding", but I am not stupid! I am not going to call there and tell them how I ride and what trick I was doing when I broke the case cover. I am simply going to order the damn thing and save myself about $40 and be on my way.

zx6rracer, calm dowm with the name calling if you would please. I just don't think it's nessesary, you have differing ways you see things then T^2, so be it. Go your separate ways. You made your post in response to how you were treated as a customer and I and others here thank you again for your feedback.

T^2, you came here to state your info and likely to defend yourself, cool with me as long as you also don't bash or flame members. Not accusing you of it, just making a statement.

Guys....let's let this thing die down now and not let it continue to grow out of proportion, especially with the name calling and flames.

I see how this company was probably less than helpful to start out but ultimately dispite whatever policy they have they have, they never charged zx6rracer this fee it would seem. If they are against the way we ride, don't buy from them if you like, it's a free world and you are free to make those choices. Others may agree with you, others may not, that's what makes this country great is our ablility to choose.

Can this die quietly now?

Thanks,
Anthony

 

Well since we are on the descusion, i thought i would fill in my 2 cents....

First: Ron Ayers has got to be the easiest online microfiche there is, i have done countless hours on the web looking for one that is readable, not shitty looking, and is user friendly, they had one on my bike that once i found the part on the micro fiche, i just clicked on it and added to my cart, which to me was a lot easier than sitting there writing it down and then looking for the cheapest on the web.

Second: Once i had what i needed in my cart i started looking for new tires, now i dont have money to burn, being married and 2 kids, so i have to find the cheapest deal i can, regardless of what they say about stunters, wheelies....it dosent matter to me what they say, as long as i get the stuff i need in a timely manner........where i live i would have to drive an hour to get to a dealership, then they have to order it for the most part, and then i have to drive back to get it, by the time it is all said and done i have wasted time, and my money.....


so any of you who dont care what the item cost, im opening my own store that incorperates people like you, give me all that dough, i will get it at a discount, then send it to you......then I"LL BE RICH!!!!!

 

oh yeah.............


THEY ARE THE CHEAPEST FOR OEM PARTS I FOUND PERIOD.

 

just shows you can **** in someones face and they will come back as long as you give them a deal not for me,competiton cycle in dania beach fl has better deals then them and are stunter friendly i buy all my **** from there and they always give me god prices,they also only charge 10 to mount and balance a tire if you buy it there,and there tires are cheaper then discountmotorcycletire.com

 

i dont doubt your bad luck, but remember every favorite place you have, someone else has been screwed over there, this world is to big of a place to please everyones needs, and expectations.



and i have only delt with ronayers twice, both times i was a happy camper, so they didnt "**** in my face"

 

First of all when you order ONLINE there is an understood (at least is should be understood) trade-off. Stuff is cheaper, but you have to wait for it to get there. That pretty much will be the model until somebody someday invents a computer peripheral that will pop out the ordered item at your desk for you (never going to happen).

Nobody said Ron Ayers called him. What most likely happened was that he got the perfunctory computer generated email (that accompanies all orders), saw that 7-10 days disclaimer, and then crapped himself.

Should he have been surprised by the 7-10 day disclaimer? Not if had bothered to read the information provided to him before placing the order.

Those that have done business with this company know that the 7-10 disclaimer is there to cover worst case scenarios. Most orders that I've received have beat the 7-10 days. And I know that this has been a common experience with many others. I've received stuff from them in three days. That's fast for online ordering.

I can't believe this is still being brought up. I can't figure it out. Is it illiteracy, or is it being too lazy to read it in the first place....

 

Can you say "Computer based ordering system"....?

I beg to differ.... You ordered your tires sometime Monday morning or afternoon right? I mean you did say you got the (computer generated) email Monday afternoon didn't you?

Well a lot of companies do work fast with orders (especially when there systems are computerized). It's VERY possible that the supplier had received your order some time Monday afternoon and had indeed put your tires on a UPS truck (or other shipping method) Monday night. It depends on what their delivery/pickup schedule is. It could have happened Tuesday morning. Who knows? You ever went to a parts store and they didn't have a part you needed, but they then told you they could have it here by noon tomorrow? It's amazing how that stuff happens isn't it?

Not to mention - do you know what policies the supplier (to Ron Ayers) has in regard to canceled orders? Their policy may be to charge a restocking fee for ANY canceled order (no acceptions) from a retailer (like Ron Ayers), regardless of whether theve even touched the item, let alone put it on a truck. Who knows? Do you?

Here is what we do know - We know that if you submit an order online at Ron Ayers then you may very well be passed any restocking fee that Ron Ayers incurs while processing your order, should you decide to cancel. How do we know that? Because that information has been placed in black and white on their website. All you have to do is bother to read it.

After making their policy abundantly clear, Ron Ayers did you favor if they let you off the hook for the fees.

Oh contraire... It has been you that has made yourself look ignorant, and possibly illiterate.

As I stated somewhere else:

"I think it's a fair assumption that this was his first experience dealing with Ron Ayers, since he seemed clueless about how they operate.

... he didn't give the folks over at Ron Ayers a chance to provide him service (good, bad or otherwise). He got the standard computer generated email response to his order and saw the general statement about 7-10 days and crapped himself. Next thing you know he's crying on the phone the next day to Ron Ayers causing them grief. I find the fact that they entertained him for 30 minutes on the phone to be amazing. ..."

After you didn't get your pacifier... you were off to every forum you could find to bash this company....

True. I wasn't there to witness this all first hand... But I bet that I've made a pretty good guess as to what happened....

 

Perhaps I've been a little over the top in regards to this guy....

But I grow weary of the "It can't be me, it must be somebody elses fault" and the "I'm going to sue because McDonalds coffee is hot" mentalities...

I don't think turning the other cheek is the answer anymore....

I would have posted this at SBN as well but this guy begged the moderator over there to close the thread.

 

actually i didn't beg. i asked him to delete the post before it started getting any more ugly between you and i. obviously you don't know how to drop something and leave it be. Personally i think you just need a good *** woopin myself. hell, if you lived near me, i'd do it.

 

of course everybody is a badass in this world, so put your asswhoopin to good use and go to iraq, so the rest of us can live in peace!! i can put you into the navy seals program!!!

(im a recruiter)

 

Looks like people couldn't take my first hint to cool things down, oh wait, it was no hint, I actually said to let things die.

So you can go back to whatever other site is letting this debate continue on cause you both said more than enough and then some on this site.

Have a wheelie great day!