Orderd the cage 3 weeks ageo. Stated that i would recieve the tracking number a week ageo. No response. Cant get ahold of him.

Anyone else having this problem?

 

info can be found on the net:
I have X'd out some info

Domain Name.......... mxdcages.com
Creation Date........ 2003-10-02
Registration Date.... 2003-10-02
Expiry Date.......... 2006-10-02
Organisation Name.... jeffrey irwin
Organisation Address. XXXX Harne Ct.
Organisation Address.
Organisation Address. Rancho Cucamonga
Organisation Address. 91739
Organisation Address. CA
Organisation Address. UNITED STATES

Admin Name........... jeffrey irwin
Admin Address........ 7074 Harne Ct.
Admin Address........
Admin Address........ Rancho Cucamonga
Admin Address........ 91739
Admin Address........ CA
Admin Address........ UNITED STATES
Admin Email.......... gsxrmxd2001@yahoo.com
Admin Phone.......... +1.909212XXXX
Admin Fax............

 

This is the only reason im worried to order with them

 

a friend just got his mxd undertail round bar. i think he waited 6-8 weeks. but ill tell you it was worth it. awsone design and built tuff

 

Nothing is worth waiting 6-8 weeks after you pay for it

 

Same problem here. I'm filing a complaint with the Better Business Bureau. He told me and another guy that it was in the mail. I'm in San Diego, so it's not that far. After Jeff took my money, he won't answer any of my emails or calls...

 

JEFF @ MXD, GIVE ME BACK MY MONEY SO I CAN BUY FROM ANOTHER COMPANY.

If you want Shitty Customer Service, go with MXD.

 

you guys should lighten up on him alittle bit. i know its alittle timely to get your parts but hes extremely busy in the shop. trust me hes working on your stuff. and ive talked to another person affiliated with him and they are working on making the customer service more efficiant. and if u notice everyother cage company takes time aswell u always see people complaining about sick on time. so just hold out alittle longer the product ur going to recieve is well worth the wait

 

^ +1

I ordered my stuff from them mid October and it all got here today (3-point and a roundbar)... better late than never. It was worth the wait, well made stuff. No more re-welding my old rails and bar over and over.

send Tony a PM. It looks like he gets things going. Either way you'll get your stuff eventually :P

 

I can understand delays, but he told me my cage was in the mail. Jeff didn't say he needed to fabricate one, didn't need to wait for materials or anything. He told me and Tony Carbajal that my cage was in the mail (I still have the email trail and text messages). If Jeff had just responded to my inquiries, I'd be fine, but I was left out in the cold feeling robbed.

How would you feel if someone told you something and it didn't happen, especially after paying??? How would you feel if all communications with the company stopped after you made payment on their products??? I haven't heard from Jeff since mid-October.

 

I just got a PM from Tony Carbajal. He personally followed up on my order with MXD. Tony is a class act.

Thanx Tony C...

 

I just got a PM from Tony Carbajal. He personally followed up on my order with MXD. Tony is a class act.

Thanx Tony C...